To the users who have been wishing for a dual SIM capabilities on iPhone, you will all rejoice. The newest iPhone XS finally has the functionalities for dual SIM.
But it is not what you all think. The iPhone features a nano-SIM that we are all familiar about and at the same time an eSIM.
It is a digital SIM that lets you activate another cellular plan from another carrier without having to use a physical SIM.
That means there is only one physical SIM tray on your iPhone XS. But the eSIM can do just as the same as the physical nano-SIM.
But when iPhone XS dual SIM is not working, wouldn’t it be an unfortunate thing to happen to you? And it is also very frustrating knowing that the iPhone XS is a fairly new device.
How To Activate iPhone XS dual SIM?
Before getting into the reasons why iPhone XS dual SIM is not working as well as its fixes, let us first get familiar with iPhone XS eSIM and how to activate it.
The dual SIM feature is very useful when you want to separate your personal and business numbers. This way, dealings for both affairs won’t get messed up with one another.
You can also separate voice and data plans so you can ensure that there will be no exceeding in your monthly bills.
To activate eSIM, go to your iPhone Settings and select Cellular. Tap on Add Cellular Plan then scan the QR Code that your carrier provided for you.
Finally, key in activation code to activate the eSIM.
After activating your eSIM, label both SIMs so you will not get confuse by the time you want to send or make calls on your device.
For instance, label the primary SIM as Personal while the secondary one is Business.
This functionality is a new add-on on the already amazing iPhones. And it is only available on the newest iPhone XS, iPhone XS Max and iPhone XR.
And when you start to experience iPhone XS dual SIM is not working, you turn to the troubleshooting steps to resolve the issue.
Fixes To iPhone XS Dual SIM Is Not Working
1. Check iPhone Plans
To ensure that your eSIM will work, your iPhone should be unblocked. If that is the case you can only use both cellular SIMs from the same carrier.
Also, check with your carrier if your cellular plan has indeed been activated already. After this, try using your eSIM if it has worked already.
2. Check nano-SIM Placement In The Tray
One of the reasons why iPhone XS dual SIM is not working is the wrong placement of the nano-SIM on its tray. The tray has a SIM carving so users won’t be able to place it improperly.
However, there are instances that SIM cards are not properly placed on the trays.
Open you SIM card slot and retrieve the tray. Check again the placement of the SIM. In the event that was placed incorrectly, fix it and put it back inside.
3. Setup eSIM Again On iPhone
Both nano-SIM and eSIM should be visible when you access your Control Center. If you do not see eSIM plan then it probably is not activated just yet.
Part of the troubleshooting steps to fix when iPhone XS dual SIM is not working is setting again the eSIM.
Maybe the first time you set it up it was not successful that’s why you are having issues.
As hassle as it may sound it is very necessary to have your iPhone XS dual SIM working again.
4. Contact Apple Support
After doing the troubleshooting steps above and checking in with your carrier and you are still experiencing issues with your iPhone XS dual sim then you need to contact Apple support.
Maybe your iPhone XS has a defective hardware part that is causing the iPhone XS dual sim to not work. If that is the case, then only Apple technicians will know how best to resolve it.
Getting Giddy With The iPhone XS Dual SIM Feature?
I honestly believe that the dual SIM feature is an amazing addition to the iPhones.
And how amazing would it be if Apple can find solutions to incorporating the feature to older models.
But for the meantime, you will have to purchase the newest iPhone XS, iPhone XS Max and iPhone XR to get a hold of the dual SIM functionality.
And if ever problems arise and you experience iPhone XS dual SIM issues, our guide of fixes has got your covered!
Have you experienced iPhone XS dual SIM not working? Did this guide help you solve the issue? Tell us your thoughts in the comment section below!